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2018-02-06T12:08:17+00:00

Report a power cut

Here’s a four-step guide to determine the cause of your power cut. It may be due to a planned network maintenance operation in your area, a fault in your internal electricity circuit, a fault in the electricity distribution network supplying your property or due to non-payment of pending invoices.

 

Step 1

Is the digital display of your smart meter switched on?

YES
Enemalta Smart Meter
If it is switched on and showing the consumption readings, then you are not disconnected from the network. There is an electricity supply up to the meter, as otherwise the display would not be working. The cause of your power cut is probably located in your property's internal installation. Click here to proceed to Step 2.
NO
Enemalta Smart Meter
If the display of your smart meter is switched off, click here to proceed to Step 3