Technical service specifications We are committed to providing you with an optimal service in line with all applicable regulations and international standards. Here are the technical service levels of [...]
Measuring your consumption Your electricity consumption is measured in kilowatt hours (kWh). One kilowatt hour is the amount of electrical energy consumed when switching on electrical equipment rated at [...]
Enemalta plc appoints new CEO 20.01.018 The Board of Directors of Enemalta plc announced the appointment of Inġ. Jason Vella as the Company’s new Chief Executive Officer (CEO), effective [...]
Tariffs, billing and payments Our billing processes are handled by ARMS Applicable tariffs Applicable tariffs for electricity services are regulated through the Electricity Connection and Supply Regulations (S.L. 545.41) [...]
Grid-connected renewable energy systems As the electricity network operator, we are responsible for providing you with the necessary metering and connection equipment to use your renewable energy generators (such [...]
Our Customer Charter Our Customer Charter defines the terms and conditions of our services, including our commitments and responsibilities to you as our customer, your corresponding obligations to our [...]
How to apply for an EV meter Owners of electric vehicles (EV) who wish to start charging their vehicle at the comfort of their home may now apply for [...]
When things go wrong Our customer care and customer technical response teams are constantly trained to assist you when you experience difficulties in using our services. Power cuts and other [...]
Other services You may need other electricity services from our Company. We are committed to offer these services at a fair price and within a reasonable timeframe. To request [...]
Our EMS Our Environmental Management System (EMS) comprises a set of operational procedures, or in simpler terms, a way of doing things. It leads to a reduction in the [...]