Our Customer Charter

Our Customer Charter defines the terms and conditions of our services, including our commitments and responsibilities to you as our customer, your corresponding obligations to our Company, as well as details about the support that we will provide you when things go wrong.

Strategic Direction

Enemalta’s strategy is to modernise Malta’s electricity distribution network so it is reliable, efficient, resilient, and ready for a cleaner, more digital energy future, aligned with national and European policy and regulatory requirements. By strengthening infrastructure and deploying advanced control, automation, and data capabilities, we are enhancing grid resilience, enabling greater renewable integration, meeting growing demand, and improving service continuity and efficiency. We are streamlining operations and embracing data-driven practices to raise performance and transparency, matched with a customer-centric approach that improves responsiveness, real-time communication, and the overall service experience. Safety and sustainability are embedded across our activities, with initiatives that reduce environmental impact, support Malta’s energy transition, and strengthen eligibility for sustainability-linked financing. We invest in our people by building skills, leadership, and a culture of innovation and continuous improvement, such that teams are empowered to solve problems and drive better outcomes. Underpinned by sound financial stewardship and prudent investment, this strategy sustains reinvestment, supports affordability, and ensures long-term resilience, so Enemalta can reliably power Malta’s communities and economy through the energy transition.

VISION:

To deliver a reliable, innovative, and sustainable electricity distribution network that empowers Malta’s communities and supports its economic, cultural and environmental aspirations.

MISSION:

To provide a resilient and efficient electricity distribution network by embracing advanced technologies, sustaining a commitment enhancing operational efficiency, and prioritising customer satisfaction, safety, and sustainability.

Directors and Management

Our Company is directed by a Board of Directors appointed by our shareholders. The administration of our operations is entrusted to a Board of Management comprising executive heads and divisional managers.

Our shareholders are the Government of Malta and Shanghai Electric Power.

Board of Directors
Executive Chairman	Ryan Fava
Deputy Chairman	Yao Zhou
Directors	Huifeng Zhang Jun Shi Brian Tabone Trustin Farrugia Cann Pierre Galea Musu’ Mary Mifsud Paula Grech Bonnici
Board Secretary	Andrew Saliba

Board of Management
Executive Chairman	Ryan Fava
Executive Director Finance and Legal	Duncan Baldacchino
Executive Director Energy Trading and Dispatch	Stefan Calamatta
Executive Director Business Strategy, Risk and Corporate Services	Norman Zammit
Deputy Executive Director Finance and Legal	Yu Song
Divisional Manager Finance	Stephen Caruana
Divisional Manager ICT	Duncan Mallia
Divisional Manager Human Resources	Redent Balzan
Divisional Manager Distribution	Alistair Camilleri
Divisional Manager Distribution	Bernard Farrugia
Divisional Manager Distribution	John Caruana
Head of Procurement & Contracts	Stephen Camilleri

Delimara Power Station

The Delimara Power Station complex at Marsaxlokk includes the four electricity generation plants that we dispatch on a daily basis to provide the electrical energy required by our customers in Malta and Gozo.

The total combined nominal installed capacity of this power station is 537.8 MW. Enemalta plc’s energy mix also includes several grid-connected renewable energy sources as well as the 200 MW Malta-Italy Interconnector .

The two main units in regular operation are DPS Phase 4, a 205 MW natural gas-fired CCGT system commissioned in 2017, and DPS Phase 3, the 2012 152.8 MW diesel engine plant which was rebuilt to run on natural gas and gasoil, instead of heavy fuel oil, in 2017 as well. These two plants are operated by our strategic partners Electrogas Malta and Delimara 3 Power Generation Ltd respectively.

In addition, we also operate two gasoil-fired plants, the 1994 DPS Phase 2A OCGT, and the 1999 DPS Phase 2B CCGT, with a combined nominal capacity of 180 MW. These units are utilised as standby capacity during emergencies or when other sources are unavailable.

The Power Station is connected to the national electricity network through four 132 kV and six 33 kV outgoing feeder cables.

Delimara Power Station specifications

OUTGOING FEEDERS

• Four 132 kV outgoing feeders
• Six 33 kV outgoing feeders

GENERATING PLANT

DPS Phase 2A

• Operator: Enemalta plc.
• Electric generators: 2 x 47 MVA (37.5 MW at 0.8 pF) Brush generators, JBE gas turbine driven, generating at 11 kV, stepped up to 33 kV.
• Turbines: 2 x 37.5 MW JBE (GE) MS6001B gas turbines. 

DPS Phase 2B

• Operator: Enemalta plc
• Electric generators: 3 x 55 MVA (44 MW at 0.8 pF) Brush generators; 2 x NP gas turbines and 1 x GE steam turbine, driven, generating at 13.8 kV, stepped up to 132 kV.
• Turbines: 2 x 38.5 MW NP (GE) MS6001B gas turbines and 1 x 38 MW GE steam turbine, sliding pressure 17-50 bar (a),504 ^o
• Steam generators (boilers): 2 x 65t/h Stork Ketels, 50 bar (a) at 504 ^oC, unfired (gas turbine waste heat recovery).

DPS Phase 3

• Operator: Delimara 3 Power Generation Ltd
• Electric generators: 8 x 21 MVA (17 MW at 0.8 pF) ABB generators, Wartsila Diesel engine (8) driven, generating at 15 kV, stepped up to 132 kV, and 1 x 16.5 MVA (13.2 MW at 0.8 pF) Converteam generator, Dresser Rand steam turbine driven, generating at 15 kV stepped up to 132 kV. Engines 1 to 4 single fuel: 4 x 18.3 MW Wartsila engines, four-stroke, 18 cylinders. Engines 5 to 8 dual fuel: 4 x 16.6 MW Wartsila engines, four-stroke with direct fuel injection, 18 cylinders.
• Steam turbine: (1.65 MW per engine), max of 13.2MW
• Steam generators (boilers): 8 x 8 t/h Aalborg, 14.5 bar at 357 ^oC, unfired (diesel engine heat recovery).

DPS Phase 4

• Operator: Electrogas Malta Ltd
• Electric generators: Three gas-turbine driven generators. 50.5 MWe Siemens SGT-800, 64.97 MVA Siemens generators, generating at 11 kV and stepped up to 132 kV.                  
• Steam turbine: 66.0 MWe Siemens SST-900, 88.1 MVA Siemens generator, generating at 11 kV, stepped up to 132 kV.
• Steam generators: Three Aalborg Dual Pressure Boilers at 64.5 t/h, 81.4 bar at 511 °C (HP Steam) and 11.7 t/h, 6 bar at 285 °C (LP Steam)

Regasification unit                                 

• Operator: Electrogas Malta Ltd
• Gas storage capacity: Total FSU LNG storage capacity amounts to 126,000 m³. Suction Drum gross capacity of 7 m³ at 10 barg.
• LNG pumps: 4 x 50% vertical submerged HP LNG pumps (each 65 m³/hr at 880 m head with 132 kW electric drive). 2 x 100% vertical submerged small scale LNG pumps (each 25 m³/hr at 880m head with 132 kW electric drive).
• Intermediate Fluid Vaporisers (IFVs): 2 x 100% Intermediate Fluid Vaporisers at 89 m³/hr each with a turndown capability of 5-100%.
• Boil-Off Gas (BOG) compressors: 3 x 100% 1.51 MW BOG compressors (electrically driven) each 6,000 Nm³/hr for normal operation and 15,000 Nm³/hr during ship to ship transfer.

Company profile

Established in 1977, Enemalta is the leading energy services provider in the Maltese Islands, entrusted with the distribution of electricity, and the development of the national electricity distribution network.

The Company aims to offer reliable services to its customers, whilst developing efficient electricity infrastructure to provide for the nation’s energy requirements.

In recent years, the Company launched unprecedented investments to transform its electricity generation infrastructure, reinforce the distribution network, consolidate the quality of its services and achieve long-term financial sustainability.

As a result of this transformation, Enemalta is now producing electricity through an efficient and environment-friendly mix comprising new gas-fired plants, imported electricity through the Malta-Italy Interconnector and grid-connected renewable energy sources.

At the same time, it is also engaged in an ongoing investment in the maintenance and reinforcement of the national electricity network, to increase grid redundancy and flexibility across the Maltese Islands. The Company adopts continued improvement programmes at all technical and administrative levels to constantly augment the quality of its services, to increase the efficiency of its operations and to consolidate the skills and capabilities of its employees.

Through these efforts, Enemalta seeks to achieve its strategic objectives whilst fulfilling its main mission statement; to provide cleaner, safer and sustainable energy solutions, whilst striving to meet and exceed customers’ expectations by empowering its employees and providing them with development opportunities.