Report technical difficulties

Here are some tools to help you report a power cut or other technical difficulties.

If you would like to report dangerous situations, such as shocking electrical equipment, kindly call our 24/7 Customer care team  on 8000 2224 immediately, so that we can send our technicians to provide assistance as quickly as possible.   

Report a power cut

Follow this guide to determine the nature of your difficulty and to report it to our Customer Care team.

Report other difficulties

List of current and upcoming maintenance and development works that may affect your electricity service.

Review report status

Review the status of your pending reports to our Customer Care team.

Street lighting difficulties

Find out how to report street lighting difficulties to the respective authorities.