Post Installation Service

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1. My single-phase meter is switching off and displays “Power limit exceeded” when I charge the vehicle. What could be the problem?

The problem in this case could be that the maximum contracted power on the meter is being exceeded. It is very important that prior to applying for an EV meter, the total connected load including the EV charging unit are within the single-phase contracted load (40A). Otherwise, one would have to apply for an additional load. It is recommended that applicants seek and consult an independent electrician.

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2. The EV service and the EV control box are not working and my EV vehicle is not charging. What should I do?

Contact Enemalta Customer Care on 80072224 or [email protected]

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3. I have an EV service, I am selling my electric vehicle and I do not intend to buy a new one. Do I need to inform ARMS?

Yes, account holder of the EV service must apply for its removal at ARMS Ltd offices through form EV.

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4. I have an EV service and I moved to a new house. What happens to the old EV service installation? And what is needed to have same meter setup at the new house?

Account holder of the EV service, installed in the premises he/she is moving out of, must apply for its removal and as for the new residence, another application needs to be filled for the installation of a new EV service.