12. Complaints
Lorraine Gravino2020-08-04T10:12:57+02:00If you have any complaints regarding our processing of your personal data, please note that you may contact us or our Data Protection Officer at the details indicated above. You also [...]
August 2020
11. Keeping your data secure
Lorraine Gravino2020-08-04T10:08:38+02:00We take pride in keeping your data secure and will take appropriate technical and organisational measures to protect your data against unauthorised or unlawful processing, including against accidental loss, destruction, storage [...]
10. Your Rights
Lorraine Gravino2020-08-04T10:08:03+02:00For as long as we retain your personal data, you have certain rights in relation to your personal data including: Right of access – you have the right to ascertain the [...]
9. Data Retention
Lorraine Gravino2020-08-04T10:07:17+02:00We retain your personal data exclusively for the period in which we may lawfully retain your personal data. Thereafter, your personal data shall be immediately and irrevocably destroyed. As a result [...]
8. Automated Decision-Making and Profiling
Lorraine Gravino2020-08-04T10:06:45+02:00Your personal data will not be used for any decision solely taken on the basis of automated decision-making processes, including profiling. In the interest of transparency, note that we use systems [...]
7. Recipients
Lorraine Gravino2023-10-10T08:10:27+02:00The recipients of your personal data are: selected individuals within our companies, on a need to know basis, any service providers that may have access to your personal data in rendering [...]
6. Lawfulness of processing
Lorraine Gravino2021-02-17T11:48:35+01:00We process your personal data on the following bases: Entering into and performing a contract – in particular to provide you with the services you have requested from us. The consequence [...]
5. How do we use your personal data?
Lorraine Gravino2020-08-04T10:04:54+02:00Irrespective of the manner that we have collected your personal data, we will only process such data for the purposes of the provision electricity services to you and purposes which are [...]
4. What personal data do we process?
Lorraine Gravino2020-08-04T10:04:09+02:00The personal data of the customers we typically collect and process includes: Name, Surname, ID card/passport number and associated document number (such document is processed for identity verification: (i) either in [...]
3. How do we collect personal data?
Lorraine Gravino2021-02-17T11:46:56+01:00As utility service provider, we regularly collect personal data as part of our services and legal obligations. We typically collect personal data: Through application forms filled and submitted to us or [...]